Privacy Policy

Last updated: January 15, 2026

Évora Parfums LDA ("Évora", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.evoraparfums.com (the "Site") or place an order with us.

We comply with the General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679 — and all applicable Portuguese data protection legislation.

1. Data Controller

Évora Parfums LDA
Rua da Prata 80, 3rd Floor
1100-420 Lisbon, Portugal
Email: privacy@evoraparfums.com
Phone: +351 210 123 456

2. Information We Collect

We collect information that you provide directly to us when you:

• Create an account or place an order (name, email, shipping address, billing address, phone number)
• Subscribe to our newsletter (email address)
• Contact our customer support team (name, email, message content)
• Leave a product review (name, review content, star rating)

We also automatically collect certain information when you visit our Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit.

3. How We Use Your Information

• Order fulfilment: To process and deliver your orders, send order confirmations, and provide tracking information.
• Customer support: To respond to your enquiries, complaints, and requests.
• Marketing: To send promotional emails (only with your explicit consent).
• Site improvement: To analyse usage patterns and improve our Site.
• Legal compliance: To comply with tax and accounting requirements.
• Fraud prevention: To detect and prevent fraudulent transactions.

4. Legal Basis for Processing

• Contract performance: Processing necessary to fulfil a purchase order (Article 6(1)(b)).
• Legitimate interest: Site analytics, fraud prevention (Article 6(1)(f)).
• Consent: Marketing communications and non-essential cookies (Article 6(1)(a)).
• Legal obligation: Tax records and regulatory compliance (Article 6(1)(c)).

5. Data Sharing

We may share your data with: payment processors (Stripe, PayPal), shipping carriers (DHL, CTT, DPD), analytics providers (Google Analytics with IP anonymisation), and email service providers. We do not sell, rent, or trade your personal data.

6. Cookies

We use essential cookies (cart, session), analytics cookies (Google Analytics), and marketing cookies (with your consent). You can manage preferences through our cookie banner or your browser settings.

7. Data Retention

We retain your personal data for as long as necessary, unless a longer period is required by law (e.g., tax records for 7 years). Account deletion requests are processed within 30 days.

8. Your Rights

Under the GDPR, you have the right to: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Contact: privacy@evoraparfums.com

9. Data Security

We implement 256-bit SSL encryption, PCI DSS compliant payment processing, and restricted access on a need-to-know basis.

10. International Transfers

Data is primarily stored within the EEA. Transfers outside use Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our Site is not intended for individuals under 16. We do not knowingly collect data from children.

12. Supervisory Authority

You may lodge a complaint with the Portuguese Data Protection Authority (CNPD) or your local supervisory authority.

13. Contact

Évora Parfums LDA · Rua da Prata 80, 3rd Floor · 1100-420 Lisbon, Portugal
Email: privacy@evoraparfums.com · Phone: +351 210 123 456